Agreement
Lov3one is a product of Hoyos & Baker Consulting LLC ("we", "us"). These terms are an agreement between you and Hoyos & Baker Consulting LLC, an Illinois limited liability company based in Chicago, Illinois, and they apply when you browse or buy from Lov3one. By placing an order, you agree to them and to our Privacy Policy. Please read them before you buy.
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. We currently sell and ship only within the United States.
Our products
- Descriptions and photos: we work to describe every product accurately. Some photos on our site are styled or illustrated to show how a product is used, and colors can look slightly different on each screen. What you receive matches the product description and the option you choose.
- Safety: follow the age guidance and warnings on each product and its packaging. Supervise children while they play; toys with small parts are not suitable for children under 3. Pet toys are not indestructible: supervise your pet and replace a toy when it starts to wear.
- Availability: products and options can sell out. If something you ordered is no longer available, we will tell you and refund it in full.
Prices and promotions
- All prices are in US dollars (USD). The price you pay is the one shown in your cart and at checkout.
- Shipping is free on every order. Sales tax, where it applies, is added at checkout.
- Promotions apply only for the period shown and can't be combined unless we say so.
- If a product is listed at a clearly wrong price because of an error, we may cancel the order and refund you in full, even after we confirm it. We will always tell you first.
Orders
When you place an order, you make an offer to buy the products in your cart. We send an order confirmation by email right away; the contract is formed when we confirm your order. We may limit quantities, and we may refuse or cancel an order, for example if a product is unavailable, if there is a pricing error or if a payment looks fraudulent. If we cancel, we refund everything you paid.
You can change or cancel your order free of charge until it ships. Write to us as soon as possible with your order number.
Payment
- Seller: every order on Lov3one is sold by Hoyos & Baker Consulting LLC, the merchant that charges your payment method.
- Payment processor: payments are processed securely by Stripe. Your card details go straight to Stripe and are never stored on our systems. See our Privacy Policy for details.
- Accepted methods: major credit and debit cards, plus Apple Pay, Google Pay, Link and other options when they are available for your device and location. Checkout shows the methods you can use.
- When you are charged: we charge the full amount, including any sales tax, when you place your order.
- Sales tax: we collect sales tax in the states where we are registered to collect it, based on your shipping address. It appears as a separate line before you pay.
- Verification: your bank may ask you to confirm the payment, for example with a code or in its app. If a payment is declined or flagged as high risk by our fraud screening, we may cancel the order or ask you to verify it.
- Your statement: charges appear on your card statement as LOV3ONE.
- Currency: we charge in USD. If your card is issued in another currency, your bank may apply its own exchange rate or fees.
Shipping and delivery
- Shipping is free, with tracking, to addresses in the United States.
- Each product page shows its own delivery estimate, usually 6 to 13 days. Products in the same order may ship separately, from different warehouses.
- We email your tracking number as soon as your order ships.
- Our prices include any import charges. You should never be asked to pay a fee on delivery; if a carrier asks you for one, contact us before you pay.
- If your tracking hasn't moved for 10 days, or your order hasn't arrived 30 days after you placed it, write to hello@hoyosbaker.com. We will send a replacement or refund you in full.
Returns and refunds
Damaged, defective or wrong items
If something arrives damaged, doesn't work or isn't what you ordered, tell us within 30 days of delivery and include a photo. We will send a replacement or a full refund, at no cost to you. In most cases you won't need to send the item back.
Changed your mind
You can return unused items in their original packaging within 30 days of delivery. Write to us first so we can send you the return address. Return shipping for change-of-mind returns is paid by you. For hygiene reasons, pet beds, mats and grooming tools can be returned only if they are unused.
How refunds work
- We refund to the original payment method within 5 business days of approving your return.
- Depending on your bank, the refund can take 5 to 10 business days to appear on your statement.
- Shipping was free, so there are no shipping charges to refund.
Payment disputes
If there is a problem with a charge, please contact us at hello@hoyosbaker.com before you open a dispute with your bank. We can almost always fix it faster. If a dispute (chargeback) is opened, we will share the order, payment and delivery records with your card issuer through Stripe so it can decide the case.
Reviews and content
When you submit a review, photos or other content, you confirm it is honest, based on your own experience and yours to share. You give us permission to show it on our site and in our marketing. We don't edit reviews to change their meaning, and we may remove content that is offensive, unlawful or unrelated to the product.
Using our site
The text, design, logos and images on this site belong to Hoyos & Baker Consulting LLC or its licensors. You may browse and shop for your own personal use. Please don't copy the site, scrape it, interfere with how it works or use it for anything unlawful.
Disclaimers and liability
We provide our site as it is and do our best to keep it accurate and available, but we can't promise it will always be error-free or uninterrupted. To the extent the law allows, our total liability for any claim related to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these terms limits any rights you have under consumer protection laws that can't be waived.
Governing law
These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Before going to court, please contact us so we can try to resolve the issue informally. Any dispute we can't resolve that way belongs in the state or federal courts located in Cook County, Illinois, except that you may always bring a claim in small claims court where you live. Nothing in this section limits rights you have under the consumer protection laws of your state.
Changes to these terms
We may update these terms from time to time. The version in effect when you place an order applies to that order. The date at the top of this page shows when they last changed.
Contact us
Lov3one is a product of Hoyos & Baker Consulting LLC, an Illinois limited liability company based in Chicago, Illinois.
- Orders and questions: hello@hoyosbaker.com, or our contact form. We answer within 24 hours, Monday to Friday.
- Legal notices: legal@hoyosbaker.com.
- Privacy requests: privacy@hoyosbaker.com.
See also: Privacy policy · Contact us