Privacy policy

Who we are

Lov3one is a product of Hoyos & Baker Consulting LLC ("we", "us"). Hoyos & Baker Consulting LLC, an Illinois limited liability company based in Chicago, Illinois, runs this online store, which sells toys, games and everyday care products for kids and pets to customers in the United States, and is responsible for the personal information you share with it. This policy explains what personal information we collect, how we use it, who we share it with and the choices you have.

If you have a question about this policy or your information, write to us at privacy@hoyosbaker.com or use our contact form.

Information we collect

Information you give us

• Order details: your name, email address, shipping address, billing address, phone number (optional, used only for delivery) and the products you buy.
• Messages: what you send us through the contact form or by email, including any order number or photos you attach.
• Reviews: the rating, text, first name and photos you choose to publish.

Payment information

Card and wallet details are collected and processed by our payment processor, Stripe. We never receive your full card number or security code. See Payments below for exactly what we receive.

Information collected automatically

• Technical data: when you visit, our hosting provider records standard server logs, such as your IP address, browser type, the pages you request and the time of the request. We use these logs to keep the site secure and working.
• Browser storage: your cart, your saved items and the stories you have already watched are kept in your own browser's local storage so they are still there when you come back. This information stays on your device; we don't receive it until you place an order.

Information from partners

• Stripe: confirmation that a payment succeeded or failed, limited card details and a fraud-risk assessment.
• Suppliers and carriers: tracking numbers and delivery status for your order.

Payments

Payments on our store are processed by Stripe, Inc. When you check out, you enter your card or wallet details into a secure payment form provided by Stripe. Those details travel over an encrypted connection straight to Stripe. They are not sent to our servers and we do not store them. Stripe is certified as a PCI DSS Level 1 Service Provider, the highest level of certification in the payments industry.

What we receive from Stripe

• Your name, email address, billing address and shipping address.
• The card brand, the last four digits of the card and its expiration date, so we can recognize the payment if you contact us.
• The amount, currency, date and status of the payment, and of any refund or dispute.
• A fraud-risk evaluation of the payment.

Fraud prevention

Stripe screens payments for fraud with its Radar system, using information about the payment, your device and your connection, along with signals from across the Stripe network. We use the result to approve, review or cancel orders that look fraudulent. Stripe's use of this information is described in the Stripe Privacy Policy.

Wallets and saved payment details

• Apple Pay and Google Pay: if you pay with a digital wallet, your wallet provider shares a secure token in place of your card number. Apple's or Google's privacy policy covers what they do with your information.
• Link: at checkout, Stripe may offer to save your payment details with Link, Stripe's checkout service, so you can pay faster at stores that use Stripe. Saving with Link is optional and is covered by the Link Privacy Policy. We do not receive or control your Link account.

Sales tax

Where we are registered to collect sales tax, we use your shipping address to calculate it at checkout. Stripe may perform that calculation for us.

How we use your information

• To process and deliver your order, and to send order confirmations, shipping updates and receipts.
• To take payments, issue refunds and handle disputes.
• To prevent fraud and keep our store and customers safe.
• To answer your questions and help with returns.
• To send marketing emails, only if you sign up for them. Every marketing email has an unsubscribe link.
• To understand what works on our site and improve it.
• To keep the records that tax and accounting laws require, and to comply with other legal obligations.

How we share your information

We share your information only with the companies that help us run the store, and only what each one needs:

• Payment processing: Stripe, to take payments, prevent fraud, calculate sales tax and handle refunds and disputes.
• Order fulfillment: the suppliers and warehouses that pack and ship your products, and the carriers that deliver them. They receive your name, shipping address, phone number and the items in your order. Some of our suppliers are located outside the United States, including in China, so this information may be transferred to and processed in those countries.
• Service providers: our website hosting and email providers, under contracts that limit how they can use your information.
• Legal reasons: when the law requires it, or to protect our rights, our customers or the public, for example to respond to a valid legal request or to investigate fraud.
• Business changes: if our business is sold or merged, your information may transfer to the new owner under this policy.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Cookies and similar technologies

Today our site uses only the essential browser storage described above (your cart, saved items and watched stories). We do not use advertising or analytics cookies.

If we add analytics or advertising tools in the future, we will update this policy before we do and, where the law requires it, ask for your consent first. We honor the Global Privacy Control signal as a request to opt out of any sale or sharing of personal information.

How long we keep it

• Orders and payments: 7 years, because tax and accounting laws require it.
• Messages and support requests: 2 years after the conversation ends.
• Marketing preferences: until you unsubscribe, and then only a record that you opted out.

When we no longer need information, we delete it or make it anonymous.

Your choices and rights

Depending on the state you live in (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and others with consumer privacy laws), you may have the right to:

• Know what personal information we have about you and get a copy of it.
• Correct information that is wrong.
• Delete your information, except what we must keep by law, such as order records.
• Opt out of the sale or sharing of your information, or of targeted advertising. We don't do either today.
• Not be treated differently for using any of these rights.

To make a request, email privacy@hoyosbaker.com or use our contact form. We will confirm your identity by matching the email address and order details we have on file, and we will answer within 45 days. You can use an authorized agent; we may ask for proof that they act for you. If we deny your request, you can appeal by replying to our answer.

You can stop marketing emails at any time with the unsubscribe link in any of them. We will still send emails about your orders.

Children's privacy

Many of our products are made for kids, but our store is meant for adults who shop for them. The site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, write to privacy@hoyosbaker.com and we will delete it.

How we protect it

Our site is served only over encrypted connections (HTTPS). Card details are handled by Stripe and never touch our systems. Access to customer information is limited to the people and providers who need it to serve you. No method of transmission or storage is completely secure, but we work to protect your information and will notify you if a breach affects you, as the law requires.

Changes to this policy

We may update this policy as our store changes. When we do, we will change the date at the top of the page. If a change is significant, we will tell you by email or with a notice on the site before it takes effect.

Contact us

Lov3one is a product of Hoyos & Baker Consulting LLC. Questions or requests about your privacy: privacy@hoyosbaker.com, or our contact form. We answer within 24 hours, Monday to Friday.